Returns & Exchanges

We want you to love your Anna Lou of London jewelry, but if you are not completely satisfied, you can return or exchange your items within 30 days of receipt. Please note that personalized and engraved pieces are non-returnable unless they arrive faulty or damaged.

Return Process

• 1.
  Initiate Your Return

  Log into our returns portal with your order number and email address to select the items you wish to send back and receive your return authorization.

• 2.
  Prepare Your Package

  Place the jewelry in its original Anna Lou of London packaging and ensure it is securely wrapped to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label to your parcel and drop it off at your nearest authorized carrier location, keeping your tracking receipt for reference.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.